These terms & conditions relate to Products and Services made available on https://oncliniq.com (the “website”) or bought through one of our partners. Oncliniq assumes no responsibility for the use of services outside the terms of this agreement.
Our Products and Services are available for purchase by organisations or individuals resident and registered within mainland Montenegro and others: Croatia, Turkey, Bulgaria, Romania, Lithuania, Slovenia, Hungary, Saudi Arabia, Emirates, Qatar, Jordan
1. Acceptance of Terms & Conditions and Our Services
1.1. Please read these Terms & Conditions carefully. By purchasing or by placing an order through the website and/or registering your kit you agree to use our services in accordance with these Terms & Conditions. These Terms & Conditions govern the supply of products and on-line services for use in health screening and diagnosis, the processing of your samples and the return of your results, including but not limited to providing you with a sample collection device, sample processing, data analysis, interpretation of results, reporting of results to you and if required, Government or other official bodies, and uploading of your results onto the website.
1.2. Please note: By using this service, you agree to and understand these Terms. You may not use our services if you do not accept these Terms & Conditions. You will be asked to agree to these Terms & Conditions again at the point of registration or make any purchase.
1.3. To utilise the service associated with the products and services offered by ONCLINIQ you must obtain internet access and pay any associated fees. You acknowledge and agree that while ONCLINIQ may not currently have set a fixed limit on the number of transmissions you may send or receive through the service, or on the amount of storage space used for the provision of any service associated with ONCLINIQ products, it may do so in the future.
1.4. ONCLINIQ is an innovator in healthcare testing and as a result, you acknowledge and agree that the services which ONCLINIQ provides may change from time to time without prior notice to you. You acknowledge and agree that ONCLINIQ may also pause or cease the provision of some services without prior notice to you.
2. Privacy Policy
2.1. It’s important that you read and understand our Privacy Policy which details how we collect and use customer information. You must agree to the terms of our Privacy Policy to use our services. By registering your details you agree to the terms stated in our Privacy Policy. Our Privacy Policy can be viewed at https://oncliniq.com
3. Product Fee & Payment
3.1. The unit price of any product or service available for purchase will be quoted by email (and if applicable, by our partners’ websites or individually). These prices may vary due to availability of promotional offers, vouchers/coupons or periodic sales. We reserve the right to withdraw or terminate any promotion or offer at any time or where fraud is suspected. All Product and Service fees are shown including Value Added Tax (VAT) and delivery charges if applicable.
3.2. We accept all payment types offered at our website. By placing an order you confirm that all payment and personal details provided by you are accurate and valid.
4. Shipping & Delivery
Be advised that delivery times may vary depending on the time and day of your order, in particular if orders are placed prior to or on weekends or bank holidays. You acknowledge that it is your responsibility to check that the expected delivery times are suitable and meet your requirements, thus ensuring any purchased Products arrive with enough time to be used and / or returned for processing, so that results will also be available when required.
ONCLINIQ’s liability will not exceed the cost charged to you for any Product or Service, excluding packaging and post, subject to the preservation of your statutory consumer rights at all time.
4.1. We will notify you in the unlikely event of any exceptional circumstance, out of service or delays in transit relating to providing you with your order.
4.2. Whilst we aim to deliver a rapid and reliable testing service, you acknowledge that due to the risk of postal delays we cannot guarantee that your results will be available within a specific time period.
4.3. We may also offer a courier delivery and collection service. If you select to use this service you will be asked to provide a collection place and date/time for your samples to be collected in good time for their return to our laboratory. If you fail to provide your samples at the booked time you will be liable for the costs and missed collection. You can re-schedule collection at your own cost with the courier using their online booking tool. You acknowledge that should you choose to make alternative arrangements to return your sample to the laboratory for processing, your samples are sent entirely at your own risk.
5. Cancellation & Returns
5.1. Orders may be cancelled only if you notify ONCLINIQ and receive confirmation prior to sampling. Due to the medical nature of our products, once dispatched we are unable to accept returns by law. All cancellation requests must be submitted using the contact form on the website.
5.2. For cancellation requests state ‘Cancellation Request Order – – – -’ in the subject line of your email to us. Please provide the order number (Order- – – – ) provided with your original order. Once your request has been submitted ONCLINIQ will contact you by email with instructions on how to process your request.
6. Termination of Orders
6.1. If you wish to terminate your legal agreement with ONCLINIQ you may do so by submitting your request to ONCLINIQ. We will send an email to the email address linked to your user account asking you to verify your request. Upon confirmation we will process your request to delete your data.
7. Changes to Terms & Conditions
7.1. You acknowledge and agree that we may revise and update our Terms & Conditions from time to time and that you are not permitted to make any changes to our Terms & Conditions. Any changes to our Terms & Conditions will be posted on our website. By purchasing our Products or Services, you agree to any changes to our Terms & Conditions without notice.
8. Disclaimers
8.1. You acknowledge and agree that ONCLINIQ and its licensees own all legal right, title and interest in and to the Products and Services, including any intellectual property rights which subsist in the Services. You also acknowledge that the Services may contain information which is designated confidential by ONCLINIQ and that you shall not disclose such information without prior written consent from ONCLINIQ.
8.2. You further acknowledge and agree that the Services and any necessary software used in connection with the Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You also acknowledge and agree that information presented to you through the Services or Partners is protected by copyrights, trademarks, patents or any other proprietary rights and laws.
8.3. You should always seek the advice of your doctor with any questions you may have regarding test or health information. If you have a recurring or a medically diagnosed health condition that concerns you, you agree to seek medical advice from your GP (General Practitioner) before making changes to your lifestyle.
9. Waivers
9.1. These Terms & Conditions constitute the entire agreement between you and ONCLINIQ and govern your use of the Products and Services, superseding any prior agreements between you and ONCLINIQ on this subject. You also may be subject to additional terms and conditions when you use affiliate services, third-party content or software.
9.2. You may not assign or delegate any rights or obligations under this Agreement. Any attempted assignment or delegation shall be ineffective. We may freely assign or delegate all rights and obligations under this Agreement, fully or partially without notice to you. We may also substitute, by way of unilateral novation, effective upon notice to you, any third party that assumes our rights and obligations under this Agreement.
9.3. If you violate the Terms & Conditions in this Agreement or ONCLINIQ has reasonable grounds to suspect that you have violated these Terms & Conditions ONCLINIQ has the right to suspend or terminate your account and refuse any current or future use our Services.
10. Proprietary Rights
10.1. You agree that you shall not remove, obscure, or alter any proprietary rights, notices including copyright and trademarks that may be associated with or contained within the Service and any other brand features of ONCLINIQ.
11. Notices
11.1. Notices from ONCLINIQ will be made by either email to the email address provided upon your registration, Notices to ONCLINIQ must be provided by using the contact form on the contact us page.
12. Our Liability
12.1. We do not exclude or limit our liability to you where it would be unlawful to do so.
12.3. We are not liable or responsible for any indirect or consequential losses, including but not limited to:
a) wasted or unforeseen additional expenditure;
b) any costs or fees related to cancelled, delayed, missed or rescheduled travel;
c) costs incurred for non-ONCLINIQ services,
d) hotel, food and drink or parking charges incurred in the use of ONCLINIQ Products and Services;
e) inconvenience, wasted time;
f) loss or earnings or any business losses;
13. Contact
13.1 Questions, comments and requests regarding these Terms and Conditions are welcomed and should be addressed to info@oncliniq.com
Last updated: August 2024
Oncliniq DOO acts as data controller in line with the general data protection regulations and relevant implementation acts and the provisions of other applicable laws, regulations, and rules.
User Privacy Notice
Points of sale must provide their buyers with the option not to participate in marketing campaigns, and the right to object to the processing of personal data by third parties.
Points of sale can use the following template for the user privacy notice:
ONCLINIQ DOO takes data protection and privacy very seriously. We collect only relevant and necessary data to accomplish the specified purpose and to meet our obligations. Our buyers are informed about the way the collected data is used, moreover, they can control and determine how their personal data is used. Buyers can also decide whether they want their name removed from the list used for marketing campaigns.
All user personal data is kept strictly confidential. It is available only to employees who require such data to perform their work tasks. All employees of ONCLINIQ DOO and business partners are obliged to demonstrate that their activities are compliant with the Data Protection Principles.
If the prices, indicated on the online point of sale, are given in some international currency (for example £, $…), the final price can also be in the same currency or it can be calculated and indicated in EUR currency before the checkout. It is necessary to provide the following statement of conversion (adapted to the language, currency and the exchange rate of the bank).
If the conversion is in EUR, the statement may be as follows:
All payments will be effected in EUR currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into your local currency according to the current exchange rate of your national bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
If the prices available on the online point of sale are given in the origin currency, and not in foreign currency, this statement about conversion can be used for the foreign customers:
All payments will be effected in EUR currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
Statement about the Protection of Personal Data Transfer
Data protection pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679- Regulation and implementation of the GDPR
Monri WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers.
Monri WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.
Personal data used for the purposes of authorization and payment are deemed to be confidential data.
The following customer’s personal data are necessary to fulfil the Agreement (authorization and payment):
- Name and Surname
- Telephone number
- Address
- City
- Post Code
- Country
- Type of credit card
- Credit card number
- Expiry date (credit card)
- CVV number for credit card
Monri WSPay does not process or use these personal data except for the purpose of fulfilling the Agreement, the authorization and the payment.
Monri WSPay ensures to meet the requirements determined by applicable personal data protection regulations, for the processors of personal data, especially taking all necessary technical, organizational or security measures confirmed by PCI DSS Level 1 certificate.
What personal data do we collect about you?
The personal data we process may include:
•Basic information, such as your name, title, position, the company you work for, your relationship to a person.
•Contact details.
•Data necessary for processing invoices.
•Personal data that we need for compliance purposes.
•Personal data provided to us while rendering services which may include special categories of data.
•Any other personal data relating to you that you provide to us.
How do we obtain your personal data?
We obtain the personal data in the following situations:
•When you provide us with your personal data, or when you interact with us directly by e-mail or telephone.
•When you enter into an agreement with us.
•When we monitor our technology tools and services, including the e-mails which are sent to and from us.
•When we collect personal data from other sources, such as local counsel, counterparties, the Trade Register, the Land Registry, commercial databases or by using public sources.
For what purposes do we process your personal data?
•To process and to respond to requests, enquiries or complaints received from you.
•To onboard and execute our services and supporting processes and systems required.
•To manage and administer our relationship with you.
•To comply with regulatory and policy requirements.
•To provide services requested by you.
•To identify services, you may be interested in.
•To communicate with you about our services.
•To monitor and analyse our business processes and systems.
•To handle your job application.
•To establish, exercise or defend a legal claim and proceeding against us.
On what basis do we use your personal data?
•To conclude and perform a contract.
•To comply with regulatory and policy requirements.
•For a legitimate interest (e.g. managing and administering the relationship with clients and suppliers).
•With your consent.
How long do we keep your personal data?
We will keep your personal data no longer than is necessary to achieve the purposes stated in this Privacy and Cookie Policy. The retention period for each category of personal data is based on regulatory and policy requirements and the purpose for which the information is collected and used.
Who do we share your personal data with?
In connection with the provision of our services and supporting, dispute resolution and regulatory systems and processes we may need to share your personal data with any current or future other offices or related parties of Oncliniq DOO We may also need to allow our suppliers and sub-suppliers access to your personal data when they perform services on our behalf (mainly to maintain and support our ICT systems) and regulatory authorities, courts, tribunals, government agencies and law enforcement agencies for the purposes specified above. Any transfer of personal data outside Montenegro is made in line with applicable data protection laws.
How do we protect your personal data?
Oncliniq DOO has taken appropriate technical and organisational measures to protect personal data against loss or against any form of unlawful processing. The information security is in the hands of skilled external and or internal ICT professionals.
What rights do you have regarding your personal data?
You, as a data subject, specifically have the following rights:
•Right to access your personal data.
•Right to rectification or correction of your personal data.
•Right to erasure of your personal data.
•Right to object or to request restriction of processing of your personal data.
•Right to data portability.
•Right to object to profiling.
•Right to lodge a complaint with a supervisory authority.
•Right to withdraw your consent for the future to the extent that the processing of your personal data takes place based on your consent.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
This Privacy Policy is owned by Oncliniq DOO
Last updated: April 2024